Refund policy
We offer a 100-Night Risk-Free Sleep Trial so you can try your Hypnila at home. If you are not satisfied, you may request a return within 100 nights of receiving your order.
Because the body may take time to adjust to a new sleep product, we recommend trying the product for at least 14 nights before requesting a return.
The sleep trial applies to products used under normal sleeping conditions and not intentionally damaged. To prevent abuse of the policy, the sleep trial is limited to one product per household.
How to Start a Return
To request a return, please contact us at info@hypnila.com and include your order number, the email used for the order, and a short explanation of the reason for your return.
Please note that pillows are compressed and rolled for shipping. This is normal and the product will return to its original shape within a few hours of unpacking.
We may request photos or video of the product before approving a return. If your return is approved, we will provide instructions on how to return your item, including the return address. Items sent back without first requesting a return will not be accepted.
Return Shipping
Our products are shipped internationally from our partner warehouse. As such, approved returns must be sent back to our international return facility, and the return address will be provided once your return is approved.
Unless the item is defective, incorrect, or did not arrive, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, and tracking information must be provided once the item has been shipped.
Return Condition Requirements
To be eligible for a return under the sleep trial, the product must be returned in clean and hygienic condition, must not be intentionally damaged or misused, and must not contain stains, odors, or significant wear. Returns that do not meet these conditions may be refused or partially refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery and contact us within 48 hours if the item arrived damaged or defective, you received the wrong item, or your order did not arrive due to a confirmed delivery issue. To process these requests, please provide your order number and photo or video evidence of the issue. Once approved, we will provide instructions for a replacement or refund, and in these cases we will cover the cost of return shipping.
Non-Returnable Situations
We cannot accept returns or refunds for products that have been intentionally damaged or misused, products returned without contacting us first, orders where the correct product was delivered according to the order details, or returns that violate the sleep trial conditions. We reserve the right to deny returns or refunds, or to issue partial refunds, in cases of suspected abuse of the return policy.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us within 24 hours of placing it. Even if you contact us within this window, if your order has already been processed for shipping, we may be unable to cancel, modify, or intercept it.
If you no longer want the item once it arrives, our standard return process will apply.
Need Help?
If you have any questions or concerns, please contact our support team at info@hypnila.com and include your order number so we can assist you as quickly as possible.